Ordering / Payment & Cancellation TermsAs is the case wiith many "rules"; these have been put into place only because I've been burned in the past :( I hate to have any rules at all, but as a small business owner, I am sure you will be able to understand and respect that these may be necessary to state for some. Thank you for your cooperation.
Orders ~ Orders are NOT confirmed until you have received written or verbal confirmation and a quote from myself. Should you have any questions about the status of your order or date confirmation, please contact me!
Payment ~ Payment for services is acceptable at the time of pick up. Cash or cheques made out to Connie Berenguer are greatly appreciated. For projects exceeding $150 in value (e.g Extreme Cakes & Wedding Cakes), I would respectfully ask for a 50% deposit in advance to confirm your order. Email money transfers to firstname.lastname@example.org are also accepted. Cakes will NOT be released until payment in full has been made. If you are sending someone to pick up your order, please ensure that they have payment. Please also be sure to bring change with you as I do not always have some on hand.
Change / Postpone & Cancellation Policy ~ I fully understand that things come up and plans may change. For this reason, cancellation, change and postponing of orders will be treated on a case by case basis. Generally speaking; however a minimum of 2 weeks notice is required for all order changes/ postponing and cancellations. As a small business owner and 1 women shop, I only take a max number of orders per week in order to guarantee my quality of work. If you cancel a order it means lost business for me, as I've saved that spot for you. If you choose to postpone an order, I cannot guarantee that I will have a spot for you when you need it again. I will always make a best effort to accommodate; however overtime charges may apply if I am fully booked already. Due to the extensive detail work on my cakes and multitude of ingredients and supplies; I may have prepped for your project up to 2 weeks in advance of your order date. Please be sure to provide well in advance notice of any changes to your order.